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Service Outages

Outage register

We deliver our services using several trusted network partners. If one of them is experiencing an outage, it could impact your service. Check their latest status below.

Current outages

We're aware some services may be affected. See below for live updates or check the network registers listed above for more provider-specific detail.

  • Legacy NBN-EE and Fast Fibre - Unplanned Network Outage 19/10/2026

    In Progress

    Vonex has become aware of an unplanned network outage impacting legacy AAPT delivered NBN-EE and Fast Fibre services. AAPT engineers are investigating BGP flapping on peering links.

    Outage area:
    New South Wales; Queensland; Victoria
    Services affected:
    NBN
    Expected restoration:
    Awaiting Update
    Next update by:
    Oct 30, 2026 11:00 AM AEDT

Service status by region

Last updated:

  • Vonex Customer Portal Operational
  • Vonex Residential Voice Operational
  • Mobile Voice Operational
  • Mobile Broadband Operational
  • PBX-AU Operational
  • NBN Performance Issues
  • Vonex SIP Trunks Operational
  • Vonex FAX Operational

Past outages

No outages in the last 7 days.

View 30-day history

Your next steps

Spotted an issue?

Let us know so we can investigate and keep other customers informed.

Report an outage

Not resolved yet?

Tell us what went wrong and we'll respond within two business days.

Lodge a complaint

How we communicate during an outage

At Vonex, we understand how important reliable telecommunications services are for our customers, partners and communities. Access to phone and internet services is critical for business operations, emergency communications, education, healthcare, government services and staying connected with family and friends.

We recognise that outages and network disruptions can significantly impact customers. When outages occur, Vonex is committed to restoring services as quickly as possible while ensuring customers, wholesalers, service providers, relevant stakeholders and the public remain informed throughout the incident.

Read more about how Vonex keeps you informed during an outage.

Network coverage map

Vonex mobile services run on partner mobile networks. Use the links below to check their coverage maps and supporting information to confirm availability in your area.